SAP expert

odpowiedzi

ref. no: SAP Developer/ISDC

Mission Statement
As a SAP Developer will support the Development Lead to deliver high quality programming services
according with the SAP best practices and business requirements.
Manage day to day interactions and incidents, identify opportunities of improvement in the current
solution and propose it to the correspondent technical and / or functional lead, document the solutions
and contribute to the build of knowledge base.
Work with AMS team to improve the integration and optimize the application; manage the stakeholders
participate in impact analysis and assessments to improve or change the application according with the
business need and technology trends.
Main Accountabilities
• Provide support for Level 2 and 3 tickets
• Response tickets according with agreed SLA
• Solve tickets according with agreed SLA
• Use the HP Service Manager (HPSM) tool to record tickets activities and updates
• Keep up to date all tickets with the latest activities and status in HPSM
• Implement Big Fix for developments
• Implement and document Minor Changes
• Implement new reports according with Business Requirements
• Implement Emergency Changes
• Review and comment functional specifications for all Change Request (All change Types)
• Keep Technical documentation up to date, Functional Documentations, Users Manuals, Training Materials related to developed applications
• Escalate incidents to functional / technical lead in order to trigger Change Management
process using the formal and agreed procedures
• Encourage the customers to use the agreed support model
• Identify improvement opportunities base on known problems or system standard functions.
Dimensions
• Support incident resolution for 7 business processes running in more than 70 countries .
• Support bugfix, developments and implemented applications
Challenges
• Relationship with a variety of stakeholders
• Clear and transparent communication to the stakeholders
• Manage high pressure situations in peak times
• Flexibility in working hours in peak times
• Control schedules and due dates
• Technical integration with other processes
Knowledge Skills and Experience
• General Knowledge and understanding on the SAP HCM functionalities for EHP4 Minimum
• Specific experience in development minimum (12 months)
• Specific experience supporting or develop multi countries systems as developer (6 months)
• Knowledge of Portal functions
• Good communications skills
• High Intercultural Sensitivity is required
Notes / Remarks
The Support Lead level 2 will focus in ticket management and ticket resolution, supporting the Technical
Lead on this tasks, however will also focus in reports development and implementation according with
the business requirements.

To apply for the position, please send your application (Curriculum Vitae and Cover Letter in English) to: rekrutacja.krakow@pl.abb.com
Please enter the name of the position and reference number in the subject of the message. We reserve the right to answer only to the chosen candidates.

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